Terms and conditions

Booking conditions

At the time of booking, full trip fees will be charged. Payment can be made via Bankcard, Mastercard or Visa card. There is a 2% surcharge for credit card purchases.

Once the booking has been made, a booking confirmation will be e-mailed to you. Please contact us if you have not received a booking confirmation within 48 hours.

Additional charge

A fee of $39.00 is levied on all passengers to cover park entry and administration costs. This fee is payable on board the boat and includes $15.00 for the Great Barrer Reef Marine Park Authority Environmental Management Charge, $4.35 for National Park walks, and $19.65 for administration and GST.

Wet suits / stinger suits are available for hire at a cost of $15.00 for a 3-day tour.

Cancellation and carriage policy

Cancellation of a tour between:

the booking date and 14 days of departure will result in the loss of deposit
14 days and 72 hours before departure will result in the loss of 50% of the trip fees
72 hours and departure will result in the loss of the full trip fees

Where full payment has been made and we can re-sell the space on departure, we will refund payments made less 20%.

Where travel has been booked with a travel agent, we cannot guarantee refund of the travel agent deposit component.

Postponement / transfer

Postponement / transfer of a trip will be allowed 72 hours prior to departure. Postponements between 24 and 72 hours will be considered based on the merit of the circumstances causing the postponement.

Please note that we refuse the right of boarding to any guest who arrives intoxicated by alcohol or under the influence of illegal substances. If this occurs, we will not refund any monies paid.

Liability

Guests should note that sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre-departure questionnaire and sign a travel agreement during the check-in process. We have the applicable shipowners insurance to cover public liability for our guests and staff.

Travel insurance

We strongly recommend that guests take out their own travel insurance to cover valuable items (e.g. cameras) and to protect themselves against unforseen last-minute cancellations or medical conditions that may occur during carriage and the associated costs of accessing medical care around the islands.

Changes

In the unlikely case of a vessel break down, we will supply an alternative vessel to a similar standard and quality inclusions. Itineraries may be affected by wind, tide, rain, storm or the Skipper's professional judgement to keep our guests and crew safe.